Privacy Policy

Stat Solutions Ltd. has developed a reputation as one of the leading companies for Education Data analysis support and is dedicated to protecting all data provided.

This Privacy Notice has been designed to explain how and why we collect, use, store and delete data as well as how long it is kept for and if any third parties are involved. Your rights will also be clarified. This Privacy Policy applies to use of all our data processing and websites (and web-based services) on which a link to this policy appears (the “Sites”) excluding the processing of data stored in our ASSET® for Schools software.

For the purpose of the Data Protection Legislation, the data controller is Stat Solutions trading as RAISEonline Training, Analyse School Performance (ASP) Training® and ASSET for Schools of 225 Marsh Wall, Angel House, Canary Wharf, London E14 9FW. The data subject is the individual whose data is being processed. The Data Protection Officer is the Assistant Manager of the company who can be contacted on 0207 183 8357, option 5 and dpo@analyseschoolperformance.uk

We are a registered company (no. 04890386).

We are committed to keeping your information secure and take the privacy of all data extremely serious and are ISO 27001 Certified.

By providing us with any information about yourself (including via the Sites), you consent to our processing of your personal information in accordance with this Privacy Policy and our Cookies Policy.

This Privacy Notice covers

How we collect your personal data
What personal data we collect
Our legal basis for processing
How we use this personal data
How we store it
How long we keep it
Who it is shared with
Data Transfers
How we delete it
Your rights as a data subject
Complaints
Subject Access Request
Links to other websites
Changes to our Privacy Policy
Contact Information

How we collect your personal data

We can collect your personal data through the following communication channels;

Booking Form, Contact Form, Online Chat, Surveys
- The data collected through the Booking Form Contact Form, Online Chat, Surveys will be provided by the data subject with consent.
Telephone, Email, Social Media, Postal
- The data collected through Telephone, Email, Social Media, Postal will be placed into our system through our booking form. The data subject will be informed of processing data as well as sent an email or letter to identify the storing and processing of data as well as their rights.
- The data collected through cookies is with consent. For more information, please see our Cookies Policy.
Through an external company i.e Recruitment websites
- The data we collect through external companies will be stored with those companies or securely in our internal system, in one location as identified in our procedures

What personal data we collect

Stat Solutions Ltd. may collect the following data:

Title
Name
Job Title
School Name
School URN
Contact Telephone Number
Contact Email Address
Invoice Email Address
How you heard about us (for Marketing Analysis Purposes)
What MS Office Version Used
Preferred Course or Demonstration Date and/or Time
other information relevant to customer surveys and/or offers
Recorded Phone Calls
Please note, personal data is defined as any data that can identify an individual. The personal data we may hold would include the data subject’s name, job title and/or email address.

Following the purchase of any products or the attendance of any training, demonstration, webinar, meeting or further service, we may request for feedback. The feedback is not anonymous so that we can contact you should you request for further support or if we would like to resolve any queries.

The data collected through our websites with the use of cookies includes demographic data and browsing patterns. We also automatically receive your IP address (which identifies the computer or device that you use to access the Sites); the time and date of your visit; browser; operating system; internet connection details, as well as a breakdown of your journey through our Sites.

When the data subject is an applicant or a vacant or not vacant role, the data we collect will include the information on your CV/Cover Letter including name, contact information and previous and/or current education and/or work experience. We may ask for additional information within a form of a survey. If CV’s are downloaded they are all stored in one place and dated the download date. Successful applicants will need to provide NI number, Tax code, Student Finance plan (if applicable), Bank details, full address and emergency contact information etc.

Our legal basis for processing

We will only process data for the purpose of providing an individual with the most relevant information, products or services. Our organisation’s legal basis for processing data is when it has been obtained voluntarily or through consent. Should our purpose for processing your data change, you will be notified.

All information collected and processed will be relevant to your interest/booking or to supply you with the right information regarding new products, services or documentation etc.

All calls are recorded for monitoring and training purposes. This is stated on our automated voice recording that each person will hear when they call the organisation. They may be produced to the data controller upon request or with regards to a query.

How we use this personal data

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
To improve our products and services
To ensure you receive information regarding the most relevant products, services and special offers
To ensure delegates receive all information and reminders regarding their purchases and updates on our legal obligations when necessary
Contacting you from time to time for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise our websites according to your interests.
To build up marketing profiles, to aid strategic development, to manage our relationship with advertisers and to audit usage of the Sites.
Additional information may be collected from your school website or by contacting the school or the Data Subject directly. The information includes the school phase, an alternative email address, reason for interest or booking, more information about your job role etc.
For the courses, we share (via email) name, school name, role, telephone number and email with consultants who deliver training so that they can prepare for the training course. These details are also printed and sent via post in the form of personalised training materials.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can revoke your consent at any time by sending your written requests via email or post.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we store it

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We are ISO 27001 certified and Cyber Essentials Certified, a few of our security measures in our UK based office includes but is not limited to;

Physical

CCTV
Outer Building fob key access and monitored concierge desk
Office Pin Code and fob key access
Separate designated and logged fob key access to our server rooms
Electronic

BitLocker passcodes on all PC’s (Management or IT must log in each PC before use on a daily basis)
All users have individual password access and limited access to only suitable files
Group Policy determines and logs the use of IT equipment including 30-seconds lock
Firewall and Norton Antivirus across all PC’s
All ports are disabled for non-authorised personal (management)– meaning no external drives can be used
Only administrator account can enable updates, software downloads and more
All data is stored in UK Office, our server is backed up twice a day and a further back-up on a Naas Server and External UK Hosting.

Details from a form or website are downloaded, they are all stored in one place in our system and dated the download date. Otherwise, they will remain on the website.

All call recordings are recorded and stored in an external supplier, you can click here to view their Privacy Policy.

Email Addresses

All emails, both those who have consented to receive emails and those who have not (or those who have unsubscribed) are stored in an external mailing software and our internal system. Click here to view our mailing software providers Privacy Policy.

Email addresses are kept on our email marketing database so that we can keep a track of the status of the email as well as send emails to those who have consented to receive emails i.e. by subscribing to our mailing list. If you no longer wish to receive our emails, your email address will be kept in our systems in the form of a blacklist so that we do not contact you in the future.

You can revoke consent at any time by clicking the unsubscribe button.

How long we keep it

We will keep your personal data on our records for an ongoing period for the reasons mentioned above, as long as you (the data subject) give consent for us to do so. If you no longer want us to keep your personal data, it is your right to request for its removal at any time, providing you have a legitimate reason.

CV’s are kept ongoing. Successful applicants will provide further details which are disposed of after 5 years excluding information needed for referencing purposes.

Who it is shared with

Your personal data will never be shared with any third parties or internationally, nor will it be accessible to any unauthorised persons as we have secure encryption and password controls in place to limit access to personal records.

For the courses, we share (via email) name, school name, role, telephone number and email with consultants who deliver training so that they can prepare for the training course. These details are also printed and sent via post in the form of personalised training materials. All consultants have signed contracts and NDA’s which specifically indicate the importance of data security.

Data Transfers

All of our data is the process and stored in the UK only and no transfers to further countries will occur. Should this change, you will be updated immediately.

How we delete it

In certain circumstances, you have the right to have your data deleted or ‘forgotten’. In order to delete your personal data from our records, you must request either verbally or in writing. Once we have received this, we will confirm that the request is to be put forward to the DPO for Approval. The DPO will consider the deletion and ensure it will not affect any other data subject. If it is, the request will be rejected. Should the data not affect a further data subject, it is confirmed for deletion. All data will be deleted within this request excluding the email address. This will be placed on a blacklist for our records.

Data is deleted manually from all databases at the stated time. Our backup servers are updated automatically daily and this is when the backup servers will too have the data deleted.

Your rights as a data subject
The GDPR provides the following rights for individuals.

1. The right to be informed
You have the right to be given information on how and why your personal data is being processed, such as this Privacy Notice. You are entitled to request this information both before and after providing consent to us, free of charge.

2. The right of access
You have the right to access your personal data at any time (this is called a Subject Access Request). You are entitled to receive confirmation that your data is being processed, have access to your personal data and information on how and why your data is processed. This right allows you to be aware of and confirm that we are processing your data legitimately.

3. The right to rectification
You have the right to have your personal data amended if it is inaccurate or incomplete. It is your right to have your request for rectification responded to within a month.

4. The right to erasure (the right to be forgotten)
You have the right to request the deletion or removal of your personal data, but only where there is no persuasive reason for its continued processing. For example, you may request to have your data deleted/removed if your personal data is no longer necessary for the purpose it was originally collected/processed.

5. The right to restrict processing
You have the right to stop your personal data from being processed any further. This means that we are able to store your personal data, but not process it. We shall keep just enough information about you to make sure we can keep your restriction in place from this point on. (See Emails as an example of this scenario).

6. The right to data portability
This right only applies to personal data you give to a controller (anyone who determines the reasons and ways of processing personal data), where your personal data is being processed because you have given consent or for the performance of a contract and when processing is carried out automatically.

7. The right to object
You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics. You have the right to withdraw consent at any time.

8. Rights in relation to automated decision making and profiling
You have the right to request for reconsideration of your applications or request should a decision be made through an automated process.

The information above has been sourced from the Information Commissioner’s Office (ICO). For their full guide to rights for individuals under the GDPR, please visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Complaints
If you have a complaint about the way your personal data is being processed or for any other reason relating to your personal data, you have the right to lodge a complaint with a supervisory authority.

The supervisory authority is the Information Commissioners Office, you can contact them on 0303 123 1113 or via their other methods of communication: https://ico.org.uk/global/contact-us/.

Subject Access Requests
As per your right of access, you are entitled to request to see your personal data that is stored in our records. In order to do this, you must send us your request in writing, so that we may be able to tell you whether any of your personal data is being processed, provide you with a description of your personal data, the reasons for which it is being processed and whether it will be shared with any other party. You will also be given a copy of this information and the details of where it is available.

Please see our Subject Access Request process for requested access to data.

The information provided within the Data subject access request is different depending on the data we have on you. However, we will happily provide you with all the information excluding internal notes for chasing individuals on pending matters. This can include but is not limited to:

· Title
· Name
· Job Title
· School Name
· School URN
· Contact Telephone Number
· Contact Email Address
· Invoice Email Address
· How you heard about us (for Marketing Analysis Purposes)
· What MS Office Version Used
· Courses or software interest
· Course attended previously
· Address (school or own)
· Recorded Phone Calls
· Bank, cheque or PayPal Details
· Payment dates and times
· NI, Tax code, student finance plan, bank details, full address and emergency contact details

If you wish to use our Subject Access Request Form to make your request, please contact us at info@analyseschoolperformance.uk or call our office at 0207 183 8357.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Notice
If there are any changes to this Privacy Notice, we will notify you via email and it will be updated here.

How to contact us
We are happy to assist you with any request you may have.

225 Marsh Wall
Angel House
Canary Wharf
London
E14 9FW

Email: info@analyseschoolperformance.uk

Telephone: 0207 183 8357

About Us

RAISEonline Training & Fischer Family Trust Training

Our company has been offering training in RAISEonline and Fischer Family Trust since RAISEonline was released.

Our staff have professional expertise and highly experienced educationalists across all sectors and are at your service to satisfy all of your needs.

Our training and consultancy sessions are expertly designed to provide advice and practical solutions to support Local Authorities, Schools and Senior Management Teams in capacity building and school improvement.

We are committed to working with all stakeholders in education to help improve the quality of education, the standards achieved by pupils and the learning environment for children and young people.

We firmly believe that wise investment in staff training and development is one of the most effective means of sustaining school and organisational improvement.

Training is delivered through STAT Solutions Ltd, who have provided Statistical Data Analysis and consultancy services to Local Authorities since 2004.

STAT Solutions Ltd consultancy service also provide high-quality management information to support the Local Authority, OFSTED, LA Inspection, the Annual Performance Assessment and the Joint Area Review.

Services offered by STAT Solutions Ltd.:
• To gather data for statutory data returns, particularly school performance data.
• To devise systems for the collection, entry and verification of data to provide an accurate and timely base for research, planning, monitoring, reporting and the processing of returns
• To analyse and present data using appropriate statistical techniques and tools (Excel, SPSS etc), in particular to support the assessment of the effectiveness of institutions and the target setting process
• To liaise with schools on data transfer
• To contribute to the production of School Performance Profiles, in particular to design and process validation and verification checks.
• To liaise with government departments and other agencies on data requirements.
• To produce reports within agreed deadlines
• To advise Headteachers and other managers on the innovative use of performance data to support the target-setting process
• To organise and undertake data entry onto computer of large complex datasets within deadline
• To set up easily accessible and maintainable summaries of institution, borough and area-level data to facilitate fast responses to enquiries
• To analyse social trends, demographic, census, ACORN/IDAC and related statistical data and present this as management information, contributing towards the posting of electronic files on the extranet and Fronter.
• To assist in collection, maintenance, validation, data-cleansing programming and reporting of pupil-level data as arises from linking information-sharing systems with other agencies or directorates through the implementation of the Common Assessment Framework (CAF).
• To produce statistical algorithms based on analysis of central dataset and contribute towards a programme of ‘modelling risk’ in seeking prior identification of groups of pupils at risk of social inclusion and under-achievement.
• To produce area profiling & thematic mapping to aid joint service provision through priorities outlined in the Children & Young People’s Plan.
• To undertake projects agreed with the Research Manager
• To produce Contextual Value Added scores by vulnerable pupils.
• To analyse Fixed Term and Permanent Exclusions by the characteristics of excluded pupils such as age, gender, ethnicity etc.

If you would like to know more about our services, or have a comment or suggestions please email us: at info@raiseonlinetraining.co.uk

FAQs

Q. What is RAISEonline?
A. RAISEonline is a much-improved data analysis tool for use by schools, LAs, School Improvement Partners (SIPs) and Ofsted inspectors from summer 2006. RAISEonline will enable you to: examine context, attainment and value added data, explore hypotheses about pupil performance, analyse question level data for National, Optional and Progress tests and set and moderate pupil targets.

Q. How do I access RAISEonline?
A. The new package is an internet-based application accessed via a secure log-on system. As it is web-based, users do not need to download or buy any specific hardware or software to access the system. You can access it here: https://www.raiseonline.org/

Q. Who can access RAISEonline?
A. RAISEonline is available to all mainstream-maintained Primary and Secondary schools in England.

Q. How does RAISEonline fit with Ofsted’s inspection arrangements?
A. The inspection arrangements require schools to make judgments about their strengths and weaknesses and provide evidence to back up what they say. The self-evaluation form (SEF) provides a framework for doing this and the type of analysis that will be available in RAISEonline should help the school undertake this self-evaluation process.

Q. What kind of information will I be using in RAISEonline?
A. RAISEonline allows the interactive examination of data at the school, group, pupil and question level for pupils at Key Stages 1 to 4. Grouping and filtering features will allow users to explore their own hypotheses. Where data is not centrally available, schools will be able to import it into the system themselves.

Q. What opportunities will there be for evaluating pupil progress with RAISEonline?
A. RAISEonline provides the opportunity to look at value added (VA) progress to Key Stage 2,3 and 4. Alongside this the system will allow analysis of conversion information. It is possible to import data for Optional and Progress tests, thus giving better tracking of pupil performance and progress over time. There is a target-setting section of the system which will enable the setting and moderating of pupil targets.

Q. How can I share the analysis in RAISEonline?

A. All interactive analysis generated in RAISEonline can be exported in a range of formats to suit different purposes e.g. as an excel file to undertake further analysis offline. There will also be the facility to share a link to a particular piece of analysis within the system. Additionally, a full report is available to download by all users.

Q. How will RAISEonline integrate with my existing Management Information System?
A. RAISEonline accepts data in CTF formats with a CSV file available for data items that fall outside of this. There is a facility for manual data input. Data can be exported from the system in a variety of formats, including XML or as an Excel file.

Q. Will I be able to make amendments to the data in RAISEonline?
A. All schools will have a centrally-provided dataset that will remain fixed, and the opportunity to make amendments to an amended dataset. It is possible to analyse the effect of the changes made as part of the school’s interactive analysis.

Q. If I amend the data in RAISEonline will it immediately be viewable by all users of the system?
A. No, amended datasets will be owned by the school and it will be up to them to share analysis based on amended data with other users. The full report will only be produced based on centrally-provided data.